Hosting Service Policy

This Hosting Service Policy explains the general operation of web hosting services provided by WebHost Root.

1. Hosting Control Panel

WebHost Root hosting services use DirectAdmin for hosting account management.

Customers can use the control panel to manage websites, domains, email accounts, databases, FTP accounts, files, and other available hosting features.

2. Hosting Resources

Each hosting plan has defined limits for storage, bandwidth, email accounts, databases, FTP accounts, domains, and subdomains.

Customers must operate their websites within the resources included in their selected plan.

3. Upgrades and Downgrades

Customers who require additional resources may request an upgrade to an available hosting plan.

Downgrades may be subject to current resource usage and technical limitations.

4. Service Suspension

Hosting services may be suspended when invoices remain unpaid or where suspension is necessary because of security concerns, abuse, prohibited activity, or other violations of the applicable service terms.

5. Maintenance

Maintenance may occasionally be required to maintain or improve hosting infrastructure.

Where practical, customers may be informed about planned maintenance that is expected to significantly affect services.

6. Customer Responsibility

Customers are responsible for their websites, applications, files, databases, email content, credentials, and other data stored in their hosting accounts.

Customers should maintain independent backups of important information.

7. Website Security

Customers are responsible for keeping their websites, applications, plugins, themes, scripts, and other software reasonably updated and secure.

Customers should use strong passwords and take appropriate measures to protect their hosting accounts.

8. Support

Customers can contact WebHost Root through the support facilities available in the client portal for hosting, billing, account, and service-related assistance.

9. Resource Management

WebHost Root may contact customers when a hosting account consistently approaches or exceeds the resources available under its selected plan.

Customers may be asked to optimize their website, reduce resource usage, or upgrade to a suitable hosting plan.

10. Service Availability

WebHost Root aims to provide reliable hosting services. However, temporary service interruptions may occur because of maintenance, network issues, infrastructure problems, security incidents, or circumstances outside reasonable control.

11. Policy Updates

This Hosting Service Policy may be updated from time to time. The latest version published on the WebHost Root website will apply to future use of the services.

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